1. How long does the preparation process for my shipment take?
The preparation time for your shipment is 1 business day. After this, it will be handed over to the courier, and delivery will depend on the shipping times based on your location.
2. What is the shipping cost?
We are located in Cholula, Puebla, so shipping costs vary depending on your location.
Shipping costs within Mexico are as follows:
- PUEBLA: $50 MXN
- CDMX: $100 MXN
- REST OF MEXICO: $130 MXN
- FREE SHIPPING on orders over $1,500 MXN (applies only to domestic shipping).
International Shipping:
For international shipments, please contact us via email or the WhatsApp icon to get an accurate quote.
3. How long will it take for my order to arrive?
Your order will leave our hub in Puebla via the fastest available courier so you can enjoy it as soon as possible.
Delivery times will vary depending on your location. Below are the estimated delivery times provided by the couriers. However, please note that these times may occasionally vary due to circumstances beyond our control:
- PUEBLA: 1 day
- CDMX: 1-3 business days
- REST OF MEXICO: 2-6 business days (depending on your location).
Rest assured, we will work to ensure the fastest delivery possible, and your package will be monitored at all times.
If you have any questions or encounter any issues, please CONTACT US immediately.
4. What payment methods do you accept?
You can trust that your online purchase and payment methods are secure.
We offer the following payment options to suit your needs:
- Cash payments at OXXO.
- Debit or credit cards.
- Mercado Pago account.
- KueskiPay
5. What should I do if the product doesn’t arrive in good condition?
We will take responsibility if the package arrives in poor condition due to our error. However, if the damage is caused by the courier, please take a photo and send it to us so we can assist you with the process and ensure you can enjoy your purchase as quickly as possible.
Please CONTACT US here so we can resolve the issue as soon as possible.
6. Are returns, refunds, or exchanges available?
For this information, please refer to the following LINK.
7. Do you provide invoices?
We are currently setting up our invoicing system. Once it’s ready, we will update this section so you can request your invoice.
